[Fix] Verification failed. There Was an Error Connecting to Apple ID Sever

Sometimes when you’re trying to log in to iTunes or the App Store on your iPhone, iPad or Mac, you may get the error message “Verification Failed. There was an error in connecting to your Apple ID?” This problem can persist for quite a long time, preventing you from downloading new apps or updating existing ones.

verification failed

In this article, we are going to share with you some effective solutions to fix this problem. Let’s get started with the main causes of this error message.

Why This Verification Error Occurs?

Many users run into this verification error when they are trying to log into iCloud, iTunes or App Store. This problem often occurs soon after an iOS 14 update or a restore and it indicates that the device is not allowing you to connect to Apple’s iCloud verification servers. Therefore, it is safe to say that despite what the error message says, there is nothing wrong with the Apple ID username or password.

The following are some effective solutions you can try to fix the Apple ID verification failed error:

1. Check Apple System Status

Before attempting any other more invasive solutions, it is a good idea to check if the Apple Servers are experiencing any issues. To do that, visit the Apple System Status page and if you see any problems, just wait until Apple fixes the issue before attempting to sign in to the App Store or iTunes again. If the Apple Servers do not have any issues, keep reading and proceeding to other troubleshooting fixes.

apple system status

2. Check Your Internet Connection

You may also experience this verification error if the device is not connected to the Internet. The easiest way to check the strength of your connection is to open a webpage in Safari. If the webpage fails to load, try the following:

  • Turn on Airplane Mode on your iPhone (Settings > Airplane Mode) for 30 seconds and then disable it.

  • Turn off Wi-Fi for up to a minute and then turn it back on.

  • Restart your iOS or macOS device, as well as Wi-Fi router and modem.

  • Make sure that the device is not too far away from the Wi-Fi router.

  • If all the above don’t fix the network problem, try resetting the network settings. On iOS device, go to Settings > General > Reset > Reset Network Settings.

3. Check Data and Time Settings

You should also make sure that the Date and Time settings on your device are correct.

  • On your iPhone or iPad, go to Settings > General > Date and Time and turn on “Set Automatically” option.

  • On your macOS computer, tap on Apple > System Preferences and select “Date & Time”, then click on the lock icon to make changes. You will be required to enter the admin password.

date and time on mac

4. Sign Out and Sign In Apple ID

Signing out of your Apple ID and then signing back to it can easily resolve this verification failed issue.

  • To sign out of your Apple ID on iPhone/iPad, go to Settings > iTunes & App Store > Your Apple ID and then tap “Sign Out”. Wait a few minutes and then sign back it.

  • To sign ou of your Apple ID on Mac, go to the App Store and from the menu bar, tap on “Store” and then choose “Sign Out”. After that, sign in with your Apple ID again.

app store sign out

5. Change Apple ID Password

You can also experience this error if the Apple ID password you are using doesn’t meet Apple’s recommendations. In this case, the best thing to do is to change the password. To do that, follow these simple steps:

  1. Go to Apple official website and click on “Manage your Apple ID”, then sign in to your Account with your Apple ID and password.

  2. Click on “Password and Security” on the left and answer the security questions to verify your identity. You may also need to enter the code Apple sends to your device.

  3. Click “Change Password” and enter the old password before choosing a new password. You may have to enter the new password twice to verify it.

  4. When the new password is accepted, you will need to update it on all your iOS and macOS devices.

change apple id password

6. Restart Your Device

Restarting your device is also a great way to fix some of the software issues that could be causing this Apple ID verification failed error. Here’s how to restart your device:

  • For iPhone X, 11 or Later: Press and hold one of the volume buttons and the side button at the same time. Drag the slider to turn off the device. Wait a minute or so before pressing the side button again to turn on the device.

  • For Other iPhone Models: Press and hold the side or top buttons and then drag the slider to turn off the device. Wait a minute before pressing the side or top button to turn on the device.

  • For Mac: Just click on the Apple menu and then choose “Restart”.

restart mac

7. Update Your iOS Device

Updating your device to the most recent version of iOS is one of the best ways to fix this problem, particularly if it happened soon after an iOS update. This is because the latest version of iOS 14 will have bug fixes that can resolve this problem.

  • To update your iOS device, go to Settings > General > Software Update and if an update is available, tap on “Download and Install” to install the update. You can also update your device by connecting it to the computer.

  • To update your Mac computer, click on Apple > System Preferences > Software Update. If there is an update, just follow the on-screen instructions to download and install it. If needed, you can turn on “Automatic Updates”.

8. Use Verification Code

You might be able to get a verification code that you can use to sign in. This is however only possible if you have more than one Apple device and you are signed in to the same Apple ID on both devices. Here’s how to get the verification code:

  1. Ensure that the device is connected to a stable Wi-Fi network.

  2. On iPhone: go to Settings > {Your Name} > Password & Security > Get Verification Code; On Mac: click on Apple > System Preferences > Apple ID > Password & Security > Get Verification Code.

  3. Now simply use the verification code to sign in on the device that is showing the verification error

9. Connect Apple Support

If all the solutions above fail to work, you should contact Apple Support. Go to Apple Support on the device you are using and you will be able to connect directly to Apple support via phone, email or chat. You can also just bring your device to the nearest Apple store for repair.

user

By Fay J. Melton

Posted on Aug 08, 2020, 16:39:20

Fay J. Melton has explored the area of technology and software for more than 5 years and he is enthusiastic about helping users solve various technology issues.