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Touch ID Not Working on iPhone? Try These Solutions

by  Edwin J. Parke  |  Saturday January-12 2019  15:13:26

“Hi everyone, I have iPhone XS and my screen was broken after I replace it with a new one the touch ID stopped working. When I go to "Touch ID & Passcode”, it’s looks like I have never set a touch ID before, when I try to make a new fingerprint it says " Failed, unable to complete Touch ID setup. Please go back and try again. Can anyone help me? Thanks a lot! “

Touch ID, a fingerprint identity sensor, makes it easy for iOS users to unlock device, log into apps or make purchases in App store, iTunes store, iBooks store instead of entering Apple ID password. However, many users complain that Touch ID not working after screen replacement or iOS 12 upgrade. You can imagine how inconvenient it is if the Touch ID stops not working on iPhone. Why Touch ID fails to work on iPhone? Chances are that the calibration is not done properly, or your fingers/ home button are sweat, moisture. Maybe we have no way to figure out what went wrong, we have tips to fix it.

Tip 1: Keep your finger and the home button clean and dry

The most immediate cause of Apple ID performance is the home button and your finger. Check whether the home button is full of dust, or check whether there is sweat on your finger as well. If necessary, take a clean and dry cloth to wipe the home button and your hands, then try again.

Tip 2: Delete and Reset Touch ID Fingerprint

Another feasible way forward is to deleted the Touch ID Fingerprints from iPhone settings and reset a new one.

Delete Fingerprint: To do so, go to “Settings”, scroll down to click on “Touch ID & Passcode”. Choose one Fingerprint that you set before and select “Delete Fingerprint” to get it removed.

Add a new Fingerprint: Still go to “Settings” - “Touch ID & Passcode”, click “Add a Fingerprint” to reset the fingerprint when prompted.

Tip 3. Disable and Enable Touch ID for Apple Pay, iPhone Unlock, iTunes/App Store

If you are still having this issue, turn off and turn on the Touch ID for Apple Pay, iPhone Unlock, iTunes/App Store. Here are the steps:

Open up Settings on device, click on “Touch ID and Passcode”- iTunes & App Store to enter the password, then turn off Apple Pay, iPhone Unlock, iTunes&App Store. Restart your iPhone and repeat the steps above to enable Apple Pay, iPhone Unlock, iTunes & App Store.

Tip 4. Downgrade iOS version

If the problem occurs when you upgraded the iOS version to iOS 11.4, you may need to downgrade from iOS 12 to iOS 11.4 or older version, which runs stable properties to working well with touch ID.

Tip 5. Fix 'iPhone Touch ID Not Working' Without Data Loss

It is very common to get the iOS issue of ‘iPhone touch ID not working’ after upgrading your iOS system to iOS 12. This kind of issue could be fixed with the method above or with a professional program. iOS System Recovery is such a fixing program that contains the powerful features of fixing iOS system. Besides, the remarkable features make it possible to repair common issues with no data loss.

Core Features of iOS System Recovery:

  • Different fixing modes are supplied with the program that enables you to repair issues with higher success rate.
  • Large number of iPhone issues can be repaired with the tool, including iPhone reboot loops, iPhone is stuck on black screen/Apple logo, etc.
  • It is 100% secure to use the program. Not data will be disclosed or get lost.


How to Fix ‘Touch ID Not Working on iPhone’ Issue after Updating to iOS 12

Step 1. Open the application on your computer. Then go to ‘iOS System Recovery’ mode from the given 3 options on the main interface.

select ios system recovery

Step 2. Then connect your iPhone to computer and follow the instructions on the interface to put the iPhone into DFU mode.

put iphone into dfu mode

Step 3. When the device is put into DFU mode, the program will detect the firmware package for the iPhone system.

Step 4. Click ‘Repair’ and the program will start to repairing the touch ID problem automatically.

fix iphone randomly restarting

If the tips above are not doing anything to you, you need to consider contacting Apple service center for help, as there might be a hardware issue of your iPhone.

Whenever and wherever your iPhone is on the fritz, some basic measures are worthy to be taken before you take it to local Apple store to repair, it’ll save your time and money. Still having this problem on the device or having any feedbacks to the tips supplied in this post? Leave your comments below to so that we can offer more specific tips.