“My iPhone 7 is disabled and when I trying to restore it by connecting to iTunes, a message ‘iTunes could not connect to this iPhone. The value is missing’ message pop up. I am unable to continue from here. How can I fix it? Please help”
iTunes is the official data management software from Apple, allowing users to manage, backup, restore or update iOS devices. However, users have been troubled with various iTunes errors. One of the most common ones is “iTunes could not connect to this iPhone. The value is missing” when trying to restore or update an iPhone/iPad. The missing value error message indicates that the iTunes fails to detect the device, and therefore it cannot be restored or updated as normal.
If this is the error that you keep seeing, don’t worry, this post will offer you several troubleshooting tips to fix the problem. Follow one of the solutions below to get out of the annoying situation.
The value is missing error can occur when you are running an outdated version of iTunes on your computer. Therefore, the most effective solution is to update iTunes to the latest version. Follow these simple steps to update iTunes:
The Privacy & Restrictions settings on your iPhone can also cause iTunes fails to detect the device, giving rise to this value is missing issue. To remove these restrictions, follow these simple steps:
If updating iTunes doesn’t work to fix the problem, you should consider uninstalling and reinstalling it. Keep in mind that you can only do this on Windows PC; you can’t uninstall iTunes on a Mac (especially for macOS Catalina 10.15 where iTunes has been replaced by Finder). To uninstall iTunes on your PC, follow these simple steps:
If iTunes fails to detect your iPhone in normal mode, putting the device into recovery mode is one way to mitigate this error and allow iTunes to detect it. To restore the iPhone in recovery mode, follow these simple steps:
Step 1: Open iTunes and then connect the iPhone to the computer. If you are use a Mac with macOS Catalina 10.15, open Finder.
Step 2: Now follow the procedure below to put your device in Recovery mode depending on the device’s model:
Step 3: iTunes should now be able to detect the iPhone and will offer you the option to either “Update” or “Restore”.
Step 4: Click on “Restore” and keep the device connected until the process is complete.
If recovery mode fails, you can go one step further by putting the device in DFU mode. Like recovery mode, DFU mode will allow iTunes to easily detect the device, allowing you to update or restore it as needed. Here’s how to put your iPhone in DFU mode:
Import Note: Putting iPhone in Recovery mode or DFU mode will erase all the existing data on the device. So, you’d better ensure that you have the latest backup either in iCloud, iTunes, or using third-party iOS Data Backup & Restore tool. Therefore, you can easily restore your important iPhone data from backup.
If you are still experiencing iTunes errors, we recommend you get rid of it. There are many alternatives to iTunes that can help you manage, backup and restore your iOS devices. The follow is a breakdown of three useful tools for your reference:
If you see the error “iTunes could not connect to this iPhone. The value is missing” when your iPhone is disabled due to some reason, you can use FoneGeek iOS System Recovery. This tool is ideal for resolving of all iOS issues without an iTunes restore. Some of its features including the following:
When you encounter data loss problem on your iPhone and you need to restore it from iTunes, you can use FoneGeek iPhone Data Recovery. This professional iOS data recovery tool allows you to access, extract and recover data from iTunes/iCloud backup. Also, you can directly recover data from iOS device without backup. Some of its features include the following:
When your iPhone is working fine and you want to connect it to iTunes for backup, we suggest you try FoneGeek iOS Data Backup & Restore. Comparing with backing up with iTunes or iCloud, this tool lets you backup data on your iPhone more flexibly and then selectively restore data without overwriting existing data. Here are some of its features:
By Edwin J. Parke
Posted on May 05, 2018, 14:19:16
As a professional writer who is interested in technology, Edwin J. Parke has helped thousands of users by offering various tips to solve their problems.