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Full Solutions To Fix iPhone Keyboard Not Working Issue

by  Joan J. Mims  |  Tuesday September-18 2018  13:28:11

One row of my iPhone's keyboard in the SMS menu isn't working (the second to bottom row with the shift button and the delete key)...has anyone else experienced this? I've had the phone for three days and I'm nowhere near an Apple store so if I can avoid sending it in that would be great.”

iPhone keyboard not working issue is one of the remaining issues of different iOS device models, including iPhone XS, iPhone XR, iPhone XS Max. It need to be resolved rapidly in case not to cause any other damages on iPhone, iPad or iPod touch. This issue is found frequently after upgrading iOS version to iOS 11, 11.4 or the newest 12. If you are going through the problem that keyboard is frozen, not popping up, etc, then you can find the right solution for this issue from this post.

1. Keyboard is Frozen or Unresponsive

One of the most common problems is the iPhone keyboard freezes randomly, which forces the application to exit. There is no need to take it to Apple Store to repair. The straightforward and potential solution is to hard reset the device.

If your iPhone can be powered off normally, just keep holding the power button and select “slide to power off” option to turn it off, then holding the home button and power button at the same time until the white apple logo appears on the black screen.

You have to force restart your iPhone if it cannot be powered off normally. Keep holding the power button and Volume-down button at the same time for about 8-10 seconds until you see the Apple logo, then release the two buttons.

force restart iphone

2. Keyboard Predictions Not Working

iPhone's predictive keyboard, called QuickType, will display the choices of the predictive word that you may need according to your writing habit. Sometimes the predictive texts or emojis disappear in iOS 12 when you go into the predictive text settings. There are several useful tips to quickly fix such an issue, the easist way is to reset keyboard dictionary.

Go to Settings-General-Reset-Reset Keyboard Dictionary, and any word added to the dictionary will be removed.

3. Keyboard Not Appearing

It is often complained that the on-screen keyboard on messages, iMessages or email not poping up. It occurs frequently after upgrading to iOS 12, 11.4, 11,3, etc. It could be the reason that your iPhone is connected to an Apple bluetooth keyboard. There is no need to force restart or factory reset iPhone, turn off the bluetooth will likely to fix it.

4. Simple Fixes to Repair Common Keyboard Issues

The fixes listed below can be used to settle conventional Keyboard problems.

Restore from iCloud or iTunes

You should think that something goes wrong with your iPhone systemwill also cause the keyboard problem. Restore iOS system is never a bad idea to resolve the "iPhone keyboard not working" issue.

How to restore from iTunes backup:

Step 1. You need to plug your iPhone into a computer running the latest version of iTunes.

Step 2. Wait until your iPhone is synced with iTunes, go to the Summary page of the device.

Step 3. Click 'Restore Backup' to choose a backup to restore. And the iPhone will enter the automatic restore process.

restore from itunes backup

How to restore from iCloud backup:

Step 1. To restore your keyboard from iCloud backup, you will need to reset your device through Settings.

Step 2. Go to Settings on device, scrool down to select General - Reset - Erase All Content and Settings to erase your iPhone data.

Step 3. The iPhone will restart, follow the setups on the screen step by step until you view the option of Restore Backup. Select an iCloud backup you possibly made today or yesterday to restore your iPhone system.

restore from icloud backup

Fix iPhone keyboard not working without losing data

If you worry that restore iPhone from iTunes or iCloud backup may lead to data loss, using a 3-rd party tool is applicable to you. iPhone System Recovery is what you need. It is powerful to numerous problems related iOS systems without data loss, like looping on start, messenger not working on Apple Watch, black screen, etc.


Step 1. Install the iPhone System Recovey on Mac or PC. Select 'iOS System Recovery' after launching it.

select ios system recovery

Step 2. Connect your device to your computer, click Next when the device problem is detected.

connect device to computer

Step 3. Click on 'Repair' when you confirm the device information. The program will start the fixing process.

fix ios system

It really bothers a lot when iPhone keyboard not working. Try the tips mentioned above to sort out the issue. We hope that one of these solutions will be helpful to you. Always remember to back up your iPhone data when you choose to restore your iOS system to avoid data loss.