8 Ways to Fix iPhone Cannot Connect to the App Store

Unlike Android system, all apps must be downloaded and installed through the official App Store on iPhone. So the App Store is an integral part of the iOS system. Sometimes when we open the App Store, we will get the message of "Cannot connect to the App store” or the device is stuck on connecting screen. This article introduces several ways to solve the problem of ‘iPhone cannot connect to App store’.

Solutions to iPhone Cannot Connect to App Store

Sometimes, the issue of App Store not opening and unable to be connected will arise if there are a great many people connecting to the server at the same time, or unstable server, try the two solutions provided by the following content.

Tip 1. Clear App Store Cache

After the App Store has been used for a long time, data caches will be accumulated. If the system does not clean up the caches on time, the iPhone may not connect to Apple store. So you can try to manually clean up the cache to solve the connection problem. The specific steps are: continuously click on any one of the menus at the bottom for 10 times. After that, the home page will be automatically reloaded and the problem should be solved.

clear app store cache

Tip 2. Modify DNS Parameter

If the 1st solution fails to solve the problem of iPhone not being able to connect to the App Store, you can try to modify the DNS parameters. The specific steps are: Go to Settings - Wireless LAN - Current WiFi - DNS, then modify the parameters to (Taiwan) or (Mainland China). In general, the chances of a successful connection after modifying the DNS are very high.

Modify DNS Parameter

Tip 3. Sign out of and Sign in Apple ID

Several users complain that their iPhone cannot connect to iPhone after upgrading to iOS 12. This is a bug in new iOS 12 system. The useful solution is to sign out of Apple ID and re-sign in.

Step 1. Force close the App Store on iPhone.

Step 2. Then go to Settings - iTunes and App Store, exit the current Apple ID and re-enter the account.

Step 3. Now re-open the Apple store to check if the connection issue is successfully fixed or not.

sign out of apple id

Tip 4. Check iPhone Network Connection

You can open the web page to confirm that your device network is normal. In addition, you can also connect your iPhone via WiFi or cellular data to check whether device can connect with Apple store.

check wifi connection

Tip 5. Reset iPhone Date and Time

When your iPhone cannot connect to App Store, you can also fix it by adjusting the system time.

Launch Settings app on iPhone, tap on ‘General’ and ‘Date & Time’ to turn on ‘Set Automatically’ and turn the option off.

Then refresh the App store and the apps will possibly be reloaded.

reset iphone date and time

Tip 6. Check App Compatibility

If the app that you wish to install from Apple store is too old and no longer compatible with iOS system, the Apple store will not load the app information either. You can download another application in Apple store to see whether the Apple store can be connected.

Tip 7. Reset Network Settings

Click iPhone Settings > General > Reset > Reset Network Settings to reset the connected network. After the reset, you will need to re-enter the Wi-Fi password. In addition, the place where you have logged in to Wi-Fi before will need to be reconnected. For example, if you are at home or the company, Wi-Fi will not be connected automatically until the password is entered.

Reset Network Settings

Tip 8. Hardware Issues

Any hardware issues on your iPhone will also prevent the device from connecting to Apple store, network or bluetooth. If the connection issue has existed for a long time and haven’t been resolved, your iPhone may have potential hardware problems.

Since the solutions provided above can only be used to fix software issues, you may need to see if the hardware can be repaired by the staff in Apple store.

We hope that the apple store problem have been fixed and you can now successfully download the apps you want from Apple store now. The next time you or your friends have this kind issue of ‘iPhone cannot connect to App Store’, you have 6 solutions available to help you in this article. Also, we will appreciate it a lot if you could share more solutions in the comment below.


By Fay J. Melton

Posted on Apr 04, 2019, 10:46:57

Fay J. Melton has explored the area of technology and software for more than 5 years and he is enthusiastic about helping users solve various technology issues.