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How to Fix iPhone Black Screen But Still On

Your iPhone screen has gone black but the device is still working. A lot of iPhone users also reported to encounter this frustrating issue. In this article, we will analyze the possible reasons that are causing it and introduce some potential fixes you can try to get rid of. So, without further ado, let's begin!

Why is My iPhone On but the Screen is Black?

The “iPhone screen went black but still works” occurrence can be caused by several reasons. Some of the possible reasons are discussed below:

  • Problem with Hardware: In most cases, the black screen error on iPhone occurs mainly because of a hardware issue. To be more specific, the device's display panel can be damaged, which can lead to a black screen without impacting the other functionalities of the device. And the display of the phone can be damaged because of many reasons, including falls or high pressure.
  • Software Issue: The iOS software on your iPhone can also cause the problem. Such as, if the newly installed iOS version is incompatible with your phone model or you have jailbroken the iOS software, the problem can occur. Moreover, sometimes the iOS software can crash and lead to a black screen.
  • Issues with 3rd-party Apps: In some cases, the third-party apps on your iPhone device can also lead to this issue. They can include malware, and incompatibility with the system or system apps, leading to a black screen.
  • Low Battery: When the battery of your iPhone becomes low, the device can automatically darken the screen by reducing the brightness.

What To Do When iPhone Screen Went Black But Still Works?

Now you know the possible reasons that can cause the error. Now let’s dig into the solutions.

1. Press iPhone Externally

The iPhone screen can go black because the display connector gets disconnected from the central unit. In this case, it may help to carefully and gently press across the display. This might help to reconnect the connector and get the device back to its normal state.

2. Charge Your iPhone

As we said above, the low battery can also be a reason behind this issue. So, if you are encountering the problem when the battery is low, consider connecting the device to its charger. Fully charge the battery and check if the problem resolves.

3. Force Restart iPhone

If you still encounter the problem after charging the device, consider performing a force restart. Here are the steps to do so:

For iPhone 8 or newer: Quickly press and let go of the Volume Up button. Repeat this for the Volume Down button. After that, press the Side button and only release it when the Apple logo occurs.

force restart iphone

For iPhone 7, 7 Plus: Simply tap and hold the Volume Down switch and the Side or Top button before you see the Apple logo.

4. Update or Restore iPhone with iTunes

If there is an error with the system software causing the error, consider restoring the device with iTunes. Here is the procedure:

  • Attach your iPhone to your PC through a lightning cable. Next, launch the latest version of iTunes on your PC and wait for the app to recognize the phone.
  • When the iPhone is detected, browse the Summary tab and then navigate to Back Up Now to back up the data on your iPhone.
  • Now tap “Check for Update”. After doing so, your device should be updated to the latest available iOS version.
  • If an update is not available, press “Restore iPhone” to erase all the data of the device. You can later restore the data from the back.

restore iphone via itunes

5. Fix iPhone Black Screen But Still On without iTunes

iTunes may not always assure you the best performance. Sometimes you may end up with an error, such as it may fail to recognize your device. In these cases, you can consider employing a third-party program like FoneGeek iOS System Recovery. The program enables you to fix various issues with just a click. It's also straightforward to use and works very efficiently in most cases.


Here is the procedure to utilize the FoneGeek iOS System Recovery to solve the error:

Step 1. Begin installing the FoneGeek iOS System Recovery on your PC. After that, attach the iPhone to the PC and launch the FoneGeek app and select “Standard Mode” from the screen.

choose repair mode

Step 2. Once after doing so, you will be given the option to enter Recovery Mode or DFU mode to begin fixing the device. Use the on-screen guide to put your device into the respective mode.

put iphone into recovery mode

Step 3. After entering the DFU or Recovery mode, the app will decide on the suitable firmware for the device. Start downloading the firmware by pressing "Download".

download firmware

Step 4. Once the installation of the firmware is done, press the "Fix Now" option. After doing so, the device will be fixed and get back to its normal state.

fix now

6. Perform A DFU Restore

You can also restore the iPhone through iTunes utilizing the DFU mode. It will eradicate all the files from your iPhone. Here are the stages you need to follow:

  • Attach your iPhone to your PC and begin iTunes. Make sure you have taken a backup before moving forward.
  • Now press the "Sleep/Awake" button with the Volume Down switch ( “Home” for iPhone 6 or older) and wait for around 8 to 10 seconds.
  • Release the Sleep/Wake switch and wait till you get the notification that the iPhone gets into recovery mode to release the other button.
  • After entering DFU mode, your iPhone screen should turn back. Simply press "Restore" to begin the restoration.

itunes recovery mode

Once after accomplishing the steps, the device should be reset within a while, and you can restore the backup you made earlier.

7. Contact Apple Store

If none of the above solutions helps you to fix the error, consider contacting Apple Store. Their expert technicians will help you sort out the issue and offer guidance on how to fix it.


We hope the above article helps you understand the reasons and solutions that you should try when your iPhone is showing a black screen while still on. Try the methods and see which one solves the problem for you. Make sure to quickly utilize the FoneGeek iOS System Recovery to fix any system error or bugs on your iPhone.

Edwin J. Parke

As a professional writer who is interested in technology, Edwin J. Parke has helped thousands of users by offering various tips to solve their problems.

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