8 Tips to Fix iPhone Touch Screen Not Working after iOS 13 Update

In general, the issues of iPhone touch screen not working or iPhone screen freezing are always summed up in the insufficient memory problem. However, some users encountering the iPhone screen not working issue said that this issue may not be caused by insufficient memory. Instead, this problem comes upon after they updated the device to iOS 13. Not to worry, in this article, all the solutions will be introduced in detail.

1. Force Reboot Your iPhone

Before trying out other troubleshooting methods, what you can do primarily is to force restart your iPhone to solve the iPhone/iPad touch screen not working problem with the procedures below.

Step 1: Keep pressing the sleep/wake button for about 7 seconds until the slide to power off slider appears on the screen.

Step 2: Just slide it to power off the device.

Step 3: After the device is powered off totally, hold and press the sleep/wake button again to turn on the iPhone.

turn off and turn on iphone

In most cases, the iPhone touch screen will work properly.

2. Remove iPhone Screen Guard

In order to protect the iPhone screen from being scratched or broken, many people choose to post the screen guard. However, the screen guard may sometimes cause the touch screen fail to respond. You can remove the screen guard to see if the iPhone screen not responding to touch issue can be resolved.

Step 1: Gently remove the screen guard from your iPhone.

Step 2: Take out of the cleaning cloth and wipe the screen.

Step 3: Turn on your iPhone and the touch screen may be responding to touch.

remove iphone screen guard

3. Adjust 3D Touch Settings

We found that the iPhone screen unresponsive to touch can also be generated by 3D Touch after the test. Thus we also advise you to modify the 3D Touch sensitivity by following these steps:

By default, the sensitivity of 3D Touch is set to "medium", but you can adjust it by going to Settings > General > Accessibility. Then choose to turn off 3D Touch completely, or adjust its sensitivity to low, medium, or high.

change touch sensitivity on iphone

4. Free Up iPhone Storage

Sometimes, the iPhone touch screen will not work properly if there is insufficient space on iPhone. Hence, you should ensure that your iPhone has enough storage to settle this touch screen problem.

Step 1. Open Settings from your iPhone. Just slide down and click General.

Step 2. Select "Storage & iCloud Usage" and tap on "Manage Storage".

manage icloud storage

Then you can see the usage of your iPhone space as well as the free space. If the free space is nearly 0 byte, you can uninstall useless apps or media files from your iPhone to release more space.

5. Uninstall and Reinstall Problematic App

Do you know that the iPhone screen may also be unresponsive to touch for some problematic apps? Sometimes, it is not the problem related to your iPhone touch screen, instead it is the problem of the apps. When you open the problematic application, the iPhone screen will be freezing and not responding to touch.

Locate the problematic app and update it from iPhone settings. If there is still the problem of iPhone touch screen not working, you can uninstall it and then reinstall this app to see whether the touch screen issue will work as expected.

6. Fix with Third-party Tool

FoneGeek iOS System Recovery allows you to solve the issue of iPhone screen not working, iPhone black screen with spinning wheel, iPhone is stuck in white screen of death, stuck in recovery mode/DFU mode, won’t turn on and all other issues. Besides, it is the best alternative to downgrade iOS version without data loss. It supports all models of iPhone, iPad and iPod touch, such as iPhone XS, iPhone XR and iPhone XS Max, etc. This software is divided into Windows and Mac version, you can download it to your computer according to your computer system.


Step 1. Download the right version of this software on your computer and install it after the downloading is complete, then run it.

connect ios device

Step 2. Now connect your iPhone to the computer. If iOS System Recovery doesn't successfully detect your device, just put it into the DFU mode or Recovery mode by following the instructions put on the interface.

repiar operating system

put iphone into recovery mode

Step 3. The device will soon be detected as it is in Recovery/DFU mode. After that, you can see that al the firmware versions are listed on the interface. Choose the most relevant one and tap on "Download".

download firmware

The iPhone screen will work properly after the repair process is finished.


7. Downgrade iOS to Older Version

A number of problems will emerge after updating your device to iOS 13, and iPhone/touch screen not working problem should be no exception. Hence, you can downgrade from iOS 13 to iOS 12 or earlier versions to troubleshoot this problem.

Step 1: You need to connect the device to the computer, and install iTunes on the computer. Then download the corresponding downgrade system firmware from trustworthy website.

Step 2: Open iTunes and click on the device icon. You can see the option of "Check for Update" and "Restore iPhone". Select "Restore iPhone" and install the downloaded firmware package to your iPhone.

check for update

8. Seek for Professional Support

You might as well seek for the most professional support from Apple store if the troubleshooting methods introduced in this article are not useful to settle the issue of iPhone screen not responding. Go to the local authorized Apple store and figure out what the problem is. And there is a strong likelihood that there is a hardware issue on the device.


If the issue of iPhone touch screen not working comes out accidentally, you can try the tricks provided above. Among all the solutions, FoneGeek iOS System Recovery is best choice for you because it is very popular for fixing all iOS issues on iPhone/iPad/iPod touch.


By Joan J. Mims

Posted on Aug 08, 2019, 21:58:38

Joan J. Mims is interested in researching all tips about iPhone, iPad and Android. He loves to share useful ideas with all users.