Top 10 Tips to Fix iPhone Screen Goes Black During Call

In short, it is very troublesome when your iPhone screen goes black during call. But it is not hard to settle this matter. Follow the 10 quick tips below when your iPhone screen goes black when on call.

iphone screen goes black during call

1. Remove Screen Protector or Case from iPhone

The proximity sensor may not work normally if your iPhone screen is protected with a screen protector or case of an iPhone with different model, which may lead to the issue of iPhone screen goes black during call.

Why? The proximity sensor determines the distance between you and the iPhone screen. When your iPhone is near to your ear during the call, the proximity sensor will detect that and turn off the screen automatically to save the iPhone battery.

However, the proximity sensor may be abnormal due to the screen protector on your iPhone. It may mistakenly detect the distance and turn off the screen. So remove your iPhone scree protector and test if your iPhone screen is still going black during call.

remove iphone screen guard

2. Clean Up the iPhone Screen

When your iPhone is used over a period of time, dust will accumulate quickly on the screen to prevent the intelligent detection of proximity sensor, and the result is that your iPhone screen goes black during call.

Hence, whenever you have this issue, using a fair cloth to clean away the dirty on the screen.

clean up iphone screen

3. Restart Your iPhone

If you are still experiencing the iPhone screen goes black during call issue after removing the screen procession case and cleaning up the iPhone screen, you may want to restart the device to fix it.

On your iPhone X/XS/XS Max/XR without home button: Hold the Power button on the side or top of the device for 5 seconds until the slider disappearing to turn off the device.

turn off and turn on iphone

On your iPhone 8 and easier models with home button, press and hold the Power button and Home button at the same time until you see the slider to turn off the device.

After turning off the iPhone, wait for a few minutes and turn it on.

4. Disable Reduce Motion from iPhone Settings

Reduce Motion can highly influence the sensing speed of your iPhone when it is turned on. Thus disable reduce motion should also be taken into conshiderison if your iPhone goes black during the call. Now you can view the steps below:

  • Go to Settings on iPhone.
  • Tap on General and Accessibility to turn off the Reduce Motion option.

disable reduce motion on iphone

5. Delete and Uninstall Compass App

This tutorial is discovered by other users. They said that their iPhone screen would not go black during the call after uninstalling the Compass app. You might also give it a try.

Hold and press and Compress app, then click the ‘X’ icon to delete the app. In later time, reinstall this app to your iPhone from the Apple Store.

delete compass app

6. One Stop Tip to Fix iPhone Screen Goes Black During Call

To shorten the fixing time of this tricky issue, we advise you to use a tool specialized in fixing this kind of issue in one click. FoneGeek iOS System Recovery is such a professional toolkit to repair all software-related issues.

  • It has been put forward and recommended by PCWorld, PC Advisor and other technical sites.
  • It is easy to use for each user. No technical knowledge required.
  • Your iPhone data and settings will still be saved on your device after the repair process.


Step 1. Launch this iOS System Recovery tool on your computer and choose “Repair Operating System” on the right side of the panel.

choose repair mode and connect the device

Step 2. You will then be prompted to connect your iPhone. Click on Start to proceed. (Get the device in Recovery mode or DFU mode if the device cannot be recognized.). On the next screen, your iPhone will be detected and the newest firmware package will be listed as well. Choose the most suitable firmware and begin the repair process by tapping on ‘Start’.

download firmware package

Step 3. Do not use your iPhone and disconnect it from your computer when the program is fixing this issue. The iPhone screen will not go black during call after that.

downgrade ios system

7. Reset All Settings

Reset all settings is said that be beneficial for many users who are experiencing this issue.

Go to iPhone Settings and hit General option. Then click Reset to select Reset All Settings.

reset all settings iphone

8. Erase All Data and Settings on iPhone

After using this method, not only your iPhone settings but also all the data on the device will be erased. Therefore, you can make a full backup of all the data and settings on your iPhone first.

It is very easy to erase all data and settings on your iPhone. Go to iPhone Settings, hit the General > Reset option and choose ‘Reset All Content and Settings’ After confirming the password, the data and settings shall be erased.

erase all content and settings

9. Set Your iPhone as a New One

One of the most realistic approaches to fix this problem is to set your device as a new one.

  • Upon erasing all content and settings, your iPhone will restart as a new one.
  • Follow the screen instructions and click on Apps & Data.
  • Tap on ‘Set Up as New’ and your iPhone will be reset as a new one.

restore iphone as a new one

10. Restore Device System with iTunes

The iPhone screen goes black during call problem will occur when something goes wrong with your iPhone system. In this situation, restoring iPhone system will get rid of this error.

  • After opening the newest version of iTunes, plug the device into your computer.
  • On the main screen of iTunes, hit the device icon and choose to restore iPhone.
  • Generally, the newest iTunes backup shall be installed to your device.
  • Your device will then be restored to factory settings.

restore ios system

Tip: Back up iPhone Data Securely

The last 4 tutorials will require you to erase all data and settings on your iPhone, thus, don’t forget to back up your iPhone in advance.

  • Run iTunes and connect your iPhone to computer.
  • Click on ‘Summary’ after the device connection.
  • Under the option of ‘Automatically Back Up’, select ‘This Computer’ and then click ‘Back Up Now’.
  • The iPhone data and settings will soon be backed up to your computer.

Final Words

In conclusion, there are 10 feasible tutorials to remove the issue of ‘iPhone screen goes black during call’. Do let us know if you have other better alternatives by submitting your comment below.


By Joan J. Mims

Posted on Aug 08, 2019, 21:58:38

Joan J. Mims is interested in researching all tips about iPhone, iPad and Android. He loves to share useful ideas with all users.