9 Tips to Fix iOS 13 Mail App Not Working Properly

When the Mail app on your iPhone is not working correctly, it can become frustrating to even send the most basic email. This is especially true if you rely on your device for all your email communication. This mail problem has been reported immediately after an iOS 13 update although there are very many other factors that can cause it. In this article, we are going to be looking at some of the ways you can fix an iOS 13 mail app not working properly.

ios 13 mail app not working properly

1. Check Email Username and Password

Let’s begin with the most basic causes of this problem. If you are having trouble with the mail app on your device, the first thing you should do is check the username and password for that account. If the username and password are the problem, a popup will appear asking you to enter the username and password again. If you don’t see the password, you may need to remove that email account and set it up again.

check email and password

2. Check Email Settings

Like we said, if you are unable to sign in to that email account, you may need to delete that account and set it up again. Follow these simple steps to do that;

Step 1: Go to Settings on your device and then tap “Accounts & Passwords”.

Step 2: Tap on the problematic email account and then tap “Delete Account”.

Step 3: Now go back to the “Accounts & Passwords” and then tap “Add Account”. Select the email provider and then sign in using your email address and password. Tap “Next” to continue.

Step 4: Mail will verify the account. Choose the information you want to see and then tap “Save”.

delete and add email

3. Check Network Connection

You need to be connected to a stable network to access mail on your iPhone. Therefore before attempting any other more invasive solution, check if the device is connected to a stable network. If the iPhone is connected, you should see your cellular network or Wi-Fi bars at the top left corner. If Wi-Fi is not working, you can connect to a cellular network by going to Settings > Cellular and turn on “Cellular Data”.

check cellular network

4. Check Email Settings

There are settings on the mail app that can allow you to check your email on a schedule or be notified every time you receive the mail. These settings can impact how mail arrives on your device. To check these messages, follow these simple steps;

Step 1: Tap “Settings” and then select “Passwords & Accounts”.

Step 2: Tap on “Fetch New Data”.

Step 3: Select the account and the turn on “Push” to ensure you get the message as soon as it arrives on your account.

check email settings

You can go back to the “Fetch” section to choose a different frequency to check the new mail.

5. Restart Your iPhone

If everything relating to the mail app and their settings appear to be fine, then the next logical conclusion is that something is wrong with the device. In this case, the first thing you should do is restart the device. Restarting your iPhone can solve a lot of problems with the device including mail app not working in iOS 13.

turn off and turn on iphone

6. Fix Your iOS System

These problems with apps failing to work properly are also indicative of a problem with the iOS system itself. In this case, the best way to fix the problem is to repair the iOS system and the best tool for the job is FoneGeek iOS system repair tool. This is an easy to use solution that can be used to repair all kinds of issues with your device including apps that may not be working correctly.

The following are just some of the program’s main features;

  • It can be used to repair a malfunctioning iPhone under numerous circumstances including an iPhone that is stuck on the Apple Logo, stuck in recovery mode, stuck on the black/white screen or a device that won’t switch on.
  • It supports all iPhone models including iPhone 11, iPhone 11 Pro, iPhone XS Max, iPhone XR, iPhone X and all versions of the iOS firmware including iOS 13.
  • Fixppo uses two different modes to fix the device. The standard mode is more useful for fixing various common iOS issues without data loss and the advanced mode is more suitable for stubborn issues.
  • It can also be used to enter or exit recovery mode in just a single click


Here’s how to fix your iOS system using Fixppo;

Step 1: Download and install the program on to your computer and then open it. Select “Repair Operating System” in the main window and then connect the iPhone to the computer using an USB cable. You may need to unlock the iPhone to allow the program to recognize the device.

choose repair mode and connect the device

Step 2: If the program doesn’t detect the device, you may need to put the device in Recovery or DFU mode. Follow the on-screen instructions to do that. The program will detect the device’s model and present the necessary firmware for the device. Click on “Download” to download the firmware.

download firmware package

Step 3: Once the firmware is downloaded, click on “Fix Now” to begin the repair process. Keep the device connected to the computer until the process is complete.

fix ios system

The device will restart and you can go ahead and check the mail app to see if the problem is gone.

7. Update the Operating System

Updating the device’s operating system is one of the ways to fix bugs and issues with the device and may very well eliminate this mail app not working problem. To update the device’s operating system from the settings, follow these simple steps;

Step 1: Connect the device to a stable Wi-Fi connection.

Step 2: Go to Settings on your device and then tap on “General”.

Step 3: Select “Software Update” and if an update is available, tap “Download and Install” to install the update on the device.

update ios firmware

Once the device has been updated, the device will restart and you can then you can check if the mail works as it should.

8. Contact Email Provider

If your email still won’t work, you may need to get in touch with your email provider’s tech support. Each email provider has different ways to contact them, check with the particular provider and send them a message.

9. Contact Apple

If you don’t get any help from your email provider, then the problem may be with the device itself. In this case, the best thing to do is to contact Apple support. Apple technicians will be able to diagnose the problem with the device and then fix the device. Because Apple Stores are often too busy, be sure to make an appointment before going there to avoid waiting too long.

The solutions above are all viable solutions for a Mail app that will not work properly in iOS 13. We recommend trying to check your connection and the mail app before trying to check other aspects of the device. Whichever solution you decide to choose, implement it as described above to get the desired result. Share your thoughts about this topic or any other iOS related issue in the comments section below. If you have any questions let us know and we’ll do our best to help.


By Joan J. Mims

Posted on Oct 10, 2019, 21:30:02

Joan J. Mims is interested in researching all tips about iPhone, iPad and Android. He loves to share useful ideas with all users.